Order Information

The Client will have access to the section My orders to know the status of the processing of your order request.

The estimated delivery time for orders for home delivery is three (3) and seven (7) business days for the Iberian Peninsula and the Balearic Islands. Wabi Solar will do everything possible to meet the indicated delivery time, informing the Client via email or telephone of any circumstance that could affect the usual delivery time that it becomes aware of.

Availability

Because the Wabi Solar online catalog brings together the availability of products that can be found locally and decentralized, the circumstance could arise that, in orders for more than one product, several shipments and therefore partial deliveries will be made until the order is completed.

In the case of confirmed orders in which there are products with different delivery times, by default Wabi Solar will process the shipment when all products are available.

Delivery conditions

For home deliveries of large volume products such as Batteries, Cabinets, Solar Modules, etc... These will be delivered at street level.

At the time of delivery, the Customer must carefully verify the condition in which the merchandise is delivered and the number of packages delivered as indicated on the carrier's delivery note.

If there are errors in the delivery received or if it is visibly damaged, it is important that this be reflected in the carrier's delivery note and that these facts be reported to Wabi Solar within 24 hours via email to ventas@wabisun. .eu or by any other means.

Important!!

Claims after 24 hours of delivery cannot be accepted. Wabi Solar will not be responsible for any damages that may arise from the delay or non-delivery of orders, especially for lost profits or any consequential damage or loss derived from delay or loss of production that, as a consequence of the delay, may be suffered. the client.